Zentra Autopilote terms

Zentra Autopilote suggests categories and workflows based on limited excerpts from transactions, documents, requests and import headers. The result can be corrected. A suggestion is neither tax advice, accounting approval nor evidence of fraud. Zentra’s business calculations and checks take priority.

The option does not replace the local assistant or authorise unrestricted execution of actions. Payments, entries, deletions and access changes follow the usual confirmations and permissions. Available features depend on the installed version and their activation in settings.

Autopilote reads the e-mails received in Zentra Support and the documents dropped in to prepare quotes, supplier invoices, appointments, reminders and other actions as cards. Each card is approved in one click and can be undone from the log. An administrator can turn on explicit rules or automatic approval, off by default: they cover only exact, reversible cases, for example an SMS reminder the day before an appointment, and can be turned off at any time.

Since 23 October 2026, Autopilote is included in the Solo, Team and Pro plans, with the plan’s analysis volume, under the subscription terms. It is no longer sold separately to new clients. The price, order and renewal rules of the separate option below apply only to options already subscribed.

15 CHF per month per company, in addition to an active Zentra Gestion subscription. Authorised users are subject to that plan’s limits. The option applies to the selected company and is shared according to members’ permissions, with no Autopilote fee per employee. It is included in neither Gestion nor Support. To automate Support, its workspace must be linked to this company and have its own Support subscription. The publisher is not subject to Swiss VAT.

The account holder accepts these terms, authorises the necessary processing, then checks and confirms the order in Stripe. Selecting the option in configuration does not by itself trigger a charge. Paid access starts after payment confirmation. Settings can then enable or disable suggestions.

The option renews monthly. The subscription portal lets you view invoices, change the payment method and cancel for the next due date. Disabling suggestions does not cancel the subscription: use “Manage my subscription” to cancel. Cancellation takes effect at the end of the paid period.

A failed due payment does not extend the period already paid. Confirmed non-payment, expiry or a full refund of the current period stops automatic processing. Settings and data are retained. A later confirmed payment restores access to the same workspace; manual product features remain subject to their respective subscriptions.

Online processing uses limited excerpts, categories and, for matching, the company’s supplier or project names. Zentra masks certain known identifiers, contact details and secrets before sending. This filtering does not guarantee anonymisation of all free text: provide only necessary information and avoid sensitive data not needed for the task.

The analysis providers are Anthropic (Claude model), used first, and TypeSafe, used as a fallback, both technical subprocessors of Zentra. No account or personal key with this provider is required from the customer. Excerpts leave the device; exclusively Swiss location and complete absence of retention by providers are not guaranteed. Processing terms are set out in the privacy policy, the processing addendum and the TypeSafe documents.

The log retains company and user references, the suggestion type, available choices, result, confidence, latency and final choice. It does not retain the full analysed text. To exercise access or deletion rights, contact info@zentraapp.ch.

Observation mode records a suggestion for comparison with the actual choice without applying it in advance. Suggestions mode displays usable suggestions. An uncertain result, lack of connection or outage leaves the manual workflow available. Processing times and time savings depend on data and usage; no quantified result is guaranteed.

The Zentra general terms apply to other provisions insofar as they are compatible with this option.