Zentra Support connects to your Infomaniak mailbox or customer service software. Availability and prerequisites are stated for each connection.
Smart sorting and automatic routing use Zentra Autopilote, included in every plan.
Link your mailbox to retrieve new messages and categorise them by category and priority in Zentra Support.
Mailbox email address and password. Encrypted connection and automatic settings. Keep your Support workspace open for automatic reception; your Infomaniak folders remain unchanged.Prepare the connectionConnect your account with its API credentials, find your teams and configure submission of new tickets.
Administrator permissions and API access required.Prepare the connectionThe connection is being validated before opening to customers. It is currently restricted to private testing.
Wait until it is available before subscribing for Zendesk.Contact usA connection for online retail teams is planned. It is not yet open to customers.
No guaranteed availability date.Contact usYour technical team can send tickets and receive decisions to apply them in your tool, for example through Make or n8n.
Technical integration to configure; this is not a universal one-click connection.Prepare the connectionAlso check the options included in your support software subscription. API or webhook features may depend on your plan with that publisher.
Choose the connection in your workspace. Your source software credentials are used only for this integration; no account with an analysis provider is required.
Assign your teams to categories, set your threshold and check suggestions using test tickets.
Follow the guide so new tickets are sent automatically, then check the first processing run.
Support and Autopilote are included in every plan, from CHF 49 per month.
