TO REVIEW
A decision to review
Correct the category, priority or destination before applying an uncertain suggestion.
Less categorisation work.
More control.
A clear workflow from reception to assignment. Zentra Support prepares each request for the right team, according to your rules.
Smart sorting and automatic routing use Zentra Autopilote, included in every plan.
Read between the lines.
Bring order.
Text and subject are analysed to suggest a category and priority. Language, expressed dissatisfaction and a request for human intervention provide context.
- Seven categories: bug, billing, product, refund, delivery, account and other.
- A visible priority and confidence score for every decision.
- Ticket text is analysed. With the Gestion link, readable PDF invoices can also be prefilled in purchasing; other supporting documents remain for review.
Your teams.
Your ground rules.
Assign each category to a team and, if needed, a person. Automatic mode applies decisions above the configured threshold when the other checks pass.
View compatible toolsCategory and priority must reach the threshold. A valid destination and an active subscription are also required.
The confidence score is not a guaranteed success rate.
Exceptions
remain understandable.
NEEDS ATTENTION
A visible error
An interrupted connection or failed assignment remains identifiable in your workspace.
HISTORY
A traceable action
Find decisions and assignments. Safeguards prevent blindly reassigning a ticket already being handled.
What does
categorisation today?
Adjust the assumptions to your activity to estimate the time spent on manual categorisation.
Indicative simulation, with no guaranteed gain. Measure results on your own tickets.
of categorisation potentially avoided
≈ 15 hours per monthSimulation over 20 working days, based on your assumptions. Excludes review, correction and setup time. This is not a measured result.
A defined role.
Clear expectations.
Does Zentra reply to customers?
Zentra Support categorises and routes requests. Your team remains responsible for replies, refunds and problem resolution.
Le navigateur doit-il rester ouvert ?
Processing of tickets received through an active connection runs on the server, even when your workspace is closed.
Can I review before automating?
Yes. You can use manual approval to check suggestions, then enable automatic mode in your routing rules.
Your next step.
Support and Autopilote are included in every plan, from CHF 49 per month.