CONNECTIONS
Credentials encrypted on the server
Credentials for connecting to your tools are retained encrypted. Users do not need to provide a key for Zentra’s analysis service.
Know what is transmitted.
Choose what applies.
Customer service contains important information. Here is how Zentra Support uses it and the checks available to you.
Smart sorting and automatic routing use Zentra Autopilote, included in every plan.
TEAM
A company workspace
Authorised members work in their company’s workspace. Administrators configure connections and routing destinations.
DECISIONS
Checks before action
Uncertain decisions, human requests and protected situations remain for review. You can also choose manual approval.
From the ticket text
to its assignment.
Zentra Support is an online service. It does not share the local operating model of Zentra Gestion software.
View the privacy policy- Reception
The subject and text are transmitted from your connected tool. Attachments stay in your tool unless supplier reception into Gestion is enabled. Supporting documents are then retained in a private company workspace, and useful excerpts are used to prefill fields.
- Analysis
The text is transmitted to an analysis provider. Providers and arrangements are detailed in the privacy policy.
- History and action
The ticket, decisions and events are retained in your workspace. The authorised assignment is applied to your tool.
A relationship
transparent.
Can I stop sending new tickets?
Yes. Disconnecting the tool stops new processing. Its history is retained; disconnection does not constitute data deletion.
How do I request an export or deletion?
Contact info@zentraapp.ch and specify the workspace concerned. Provide only the necessary data and inform the people concerned about the processing of their tickets.
Does the data remain exclusively in Switzerland?
This service does not guarantee exclusively Swiss hosting. Providers and data processing are described in the privacy and data processing documents.
Does high confidence guarantee the right decision?
No. The score helps decide when to automate, but errors remain possible. Check your rules and results, especially at the start.
Your next step.
Support and Autopilote are included in every plan, from CHF 49 per month.