Your work changes.
The need for clarity remains.
A tool for companies receiving customer requests, with rules adapted to their own organisation.
Smart sorting and automatic routing use Zentra Autopilote, included in every plan.
From order tracking to refunds.
Sales and logistics requests arrive together. Route them on reception to the teams equipped to answer.
Check my softwareFictional request examples
« What is the status of my order? »
Livraison Logistique« Je souhaite retourner un article. »
Remboursement Retours« I am missing the invoice. »
Facturation AccountingThe right handover between product and support.
Distinguish incidents, usage questions and account matters. Your specialists receive the requests relevant to them.
Check my softwareFictional request examples
« Export fails on every attempt. »
Bug Support technique« How do I create a shared board? »
Question produit Product team« My access is blocked. »
Account AssistanceShared reception. Clear points of contact.
Organise requests between administration, technical assistance and the customer team. Tickets stay in the tool you already use.
Check my softwareFictional request examples
« Can you explain this invoice? »
Facturation Administration« The website form no longer works. »
Bug Technical team« I need to speak to a person. »
Intervention humaine To reviewYour next step.
Support and Autopilote are included in every plan, from CHF 49 per month.